|
ADDRESSING THE NEEDS OF INDIVIDUAL BUSINESSES AND PLANTING THE SEEDS FOR A SECURE FUTURE
|
|
Our Call-In Support Center accommodates business by quickly resolving desktop support issues remotely, which is quicker and costs 30% - 75% less than on-site support.
|
Our help desk software allows you, the customer, to enter new incidents, view the status of existing ones, search the knowledge base, and to have online Web conversations with the support team.
Our Support Engineers use it to manage the incident resolution process, store configurations, enter resolutions, and to build a searchable knowledge base.
Our Support Managers use it to manage the support team's workload and track performance metrics, to monitor high priority incidents, and to identify critical problem trends.
Built-in Reports and Analysis allow our engineers and the customer to easily analyze incident trends, track support team performance metrics, and pull reports for budgeting and forecasting.
|
- IT analysis on simple to sophisticated computer networks
- Managed services with monitoring
- Strategic planning and conversions
- Tune-ups and monthly maintenance
- Troubleshooting & repair
- Network design & implementaiton
- On-site & remote support
- Disaster recovery plans
- Security checks, data backup
- VPN
- Wireless evaluation/installation
- Intrusion detection
- Forecasting reports for budgeting
- Data & asset management
|
