Comprehensive IT Management is a collection of tools that increase your ROI on technology. These innovative tools catch issues before they become problematic to your end users. We can guarantee more uptime from your network.
Help Desk – An advanced method of submitting, prioritizing, tracking and escalating support calls to your dedicated engineer. Intelligent call routing eliminates having to reach someone to initialize a response. Incident tickets are submitted online or by telephone. Having both options ensures your request will not be missed. The built-in knowledgebase stores your assets, configurations & resolutions. The data can be queried to create history reports for budgeting and planning. This includes a Reminder Service, prior to expiration; your predetermined contact will receive an annual renewal reminder.
Remote Device Monitoring - A proactive approach to control down time. We monitor all devices on your network 24x7x365. When a potential background problem is identified, a service ticket is systematically generated, and your dedicated technician is notified and responds before your operations are impacted. Monitor any device or application on your network for spikes or stressed processes such as CPU, memory utilization, switches, hubs, routers, desktops (any device with a jack).
Instant Remote Support - Permits technician to instantly access your machine remotely (10 seconds) regardless of location, without opening your firewall, requiring any preliminary setup or loading proprietary software onto your machines. Save 75% on remote desktop support. Absolutely secure.
Security- Datacom Specialists implements every industry best practice and standard tools available to protect your system from internal mishaps, hackers, spam, spy-ware, and virus attacks.
IT Analysis – Evaluate/analyze your current environment. The analysis allows us to look deep into your infrastructure and find concerns you may not know exist. It provides a roadmap of issues to be addressed systematically to establish an efficient reliable network.
Environment Monitoring - Monitors room conditions for heat, humidity & intrusion. The United States Government and Microsoft utilize this product in their data centers. We recommend this tool for anyone that holds their data of high importance.
